Refund policy

All sales are final. We do not offer refunds, returns, or exchanges on any purchase, including digital guides (e-books), mentorship and other services, and merchandise, except as described below. Please read each product description carefully before you buy.

Digital products (e-books): E-books are delivered instantly after checkout by email and download link. Because digital files cannot be returned once delivered, they are non-refundable. If your download link does not arrive or your file will not open, contact us and we will resend a working copy.

Mentorship and services: Payments for mentorship and services are non-refundable. After purchase, complete the intake form linked in the product description and your order confirmation so we can get started.

Seller Services (Marketplace Health Check, Growth Systems Setup, Premium Seller Operations Onboarding): All Seller Services sales are final. A full refund is issued only if we fail to deliver the service you purchased. "Fail to deliver" means none of the package's listed deliverables were provided within 14 days after the stated delivery timeline, counted from the date we received your complete intake. Refunds are not issued once the listed deliverables have been provided. That includes cases where you're unhappy with the findings, recommendations, or results, change your mind, or don't act on the plan. Delays you cause don't count as non-delivery, including an intake that's incomplete or not submitted, missed calls, or files you don't send. If you don't submit your intake within 30 days of purchase, the order is treated as fulfilled. For the 2-payment Premium plan, a non-delivery refund covers the payments you've made.

Merchandise: All merchandise sales are final. If your item arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo, and we will send a replacement.

Billing errors: If you were charged twice or charged the wrong amount, contact us and we will correct it.

Contact: Reach us through our contact page. Please include your order number.